Attendance Policy

Consistent attendance is essential for steady progress. While we are committed to helping your child succeed, we request your assistance to ensure regular attendance.

Cancellation notices.
All cancellation notices should be emailed to or relayed via phone at (858) 456-4569.

Make-up Sessions. 24-hour cancellation notice is required to be eligible for a make-up session. Sessions canceled with less than 24-hour notice will be reviewed on a case by case basis for make-up eligibility. There is no guarantee that any sessions canceled by the student or parent can be made up. Make-up sessions must be held within 30 days of the missed appointment and expire at the end of the academic year. Make-up sessions cannot be substituted for the student’s regularly scheduled sessions. A canceled session that is not rescheduled will result in a lost session credit.

Rescheduling Fee. Canceled sessions may be made up for a rescheduling fee of $35. Make-up sessions are scheduled based on the Educational Coach’s availability.

No Shows. If a student is absent without notice for a regularly scheduled session, you will be responsible for the full billing rate of that session.

Assessment Cancellations. We require 48-hours notice for assessment cancellations.  In order to cover our administrative time in preparing assessment materials, you will be responsible for paying a cancellation fee of 10% of the assessment costs for cancellations that are made with less than 48-hours notice.  If your assessment is scheduled for the weekend, please make sure to contact the office to notify of a cancellation by 10:00am Thursday morning.