The personalized attention to our son's needs. The initial questionnaire asking questions that put our son's academic and social life in to context for his learning. The tutors seem very attention and adaptive to our son. The follow-up regarding appointments is easy for me to remember and I don't have to keep chasing the service that I purchased. It shows a caring that comes from everyone involved and helps in our life making learning easy and ensures my son will be at the front of education.